Object and Organization

These contractual Terms and Conditions are intended to establish the terms and conditions governing the provision of travel services organized by BOXTOURS LDA, a company headquartered at Praceta Miguel Bombarda Lote 6, 2º Frente, 8000-187 Faro, with Capital Social fee of € 100.00, registered at the Commercial Registry Office of Faro with the unique registration number and legal person number 515931900, RNAAT Registration Number 58/2021, between the Agency and the Client.

The organization of trips is the responsibility of the tourist entertainment agency BOXTOURS LDA, referred to in these Terms and Conditions in this way or by Agency.

These Terms and Conditions of participation are complemented by the travel program in which the Client signs up, which constitutes the particular conditions of participation in the trip.

When contracting with the Agency, the Client recognizes and accepts all the established terms and conditions.

Responsibility

The Agency’s liability is guaranteed by civil liability insurance at the Tranquilidade insurance company under the terms of the legislation in force.

Registration and Payments

The registration of the Client and his companions will only be valid after full payment or at least 50% of the value of the trip and the completion of the form on the Agency’s website. The customer is obliged to settle the balance of the cost of the trip, including additional services that he requests, up to 48 hours before the departure date. If the registration takes place 48 hours or less from the date of the start of the trip, the total price of the same must be paid at the time of registration, subject to confirmation of reservations for all services. BOXTOURS LDA reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above.

Upon signing up, the Client assumes several commitments to BOXTOURS, LDA:

– To have acknowledged and accepted these Terms and Conditions of participation, as well as the travel program in which the Client signs up, which constitutes the particular conditions for participation in the trip. – That he is inadequate health conditions for the trip on which he subscribes and accepts the nature of the same trip, namely the risks arising from the impossibility of immediate access to medical assistance. – That you are aware of the type of physical, cultural and psychological demands that the trip may involve and that may lead to unforeseen situations.

Minimum age

The minimum age for participation in BOXTOURS LDA travel is 14 years. Minor participants will only be able to make the trip accompanied by both parents or just one, according to the applicable legislation in force.

Accommodation

BOXTOURS LDA has accommodation for two people for their travels. In some cases, when mentioned in the travel program, accommodation may be in triple rooms or for more people, dormitories, camping tents, beds in train cabins or others.

BOXTOURS LDA will group in pairs (or in another number if the accommodation is not for two people), by sex, the customers who individually register for the same trip. On some trips, due to the characteristics of each accommodation, separation by gender may not be possible.

Documentation

The client is responsible for all and any personal or family documentation (identity card, citizen card, passport, military documentation, authorization for minors, visas, vaccination certificate and others possibly required) for the trip. The Agency declines any responsibility for refusing to grant visas or for not allowing the Client to enter a foreign country; in these cases, the conditions set out in the “Withdrawal” clause apply, and any and all costs that such a situation entails are still the customer’s account.

Use of Customer Information

The customer gives express consent that all information, including personal data, provided concerning his trip can be transmitted to government authorities for the purposes of border control and security in the air or other travel.

The customer gives express consent that all information, including personal data, provided concerning his trip can be transmitted to local partners of BOXTOURS LDA to be able to carry out the travel program, including tastes, food preferences, private health information or others.

BOXTOURS LDA will make the necessary contacts with the customer, to guarantee the smooth functioning of the service.

Meeting place and the start of trips

The meeting place of the Client, his companions on each trip with the guide or tour leader and with the other participants is indicated by the client on the registration form. The meeting place will have to be located within a radius of 160 km (one hundred and sixty kilometres) from the city of Faro.

It is the Client’s responsibility to purchase travel by plane, or other means of transport, that takes him, and his companions, to the place where the trip begins. It is also the Client’s responsibility to be at the meeting point at the time indicated for the start of the trip.

Language is spoken while traveling

BOXTOURS LDA trips, with rare exceptions, take place with groups of Portuguese or non-Portuguese Customers, speak Portuguese or English. The Client must speak Portuguese or English to participate in one of the trips.

Date changes

The Client enrolled in a trip cannot change his enrollment for another trip or for the same trip departing on a different date without the express consent of BOXTOURS LDA. If it is possible to make such a change, it may be subject to expenses and charges provided for in the “Withdrawal” item.

Subscription Assignment

The Client may give up his registration, substituting himself with another person who fulfils all the conditions required for the trip, provided he informs the Agency at least 48 hours before the departure date and that the different service providers of the trip accept the replacement, under penalty of being considered that the client has given up the trip. If the client wishes to assign his registration to a person of different sex, he may be subject to the payment of the individual accommodation supplement for the trip or at a cost of the same nature if it is not foreseen for the trip he signed up for, in case it is not possible to group the new participant with another person of the same sex.

The assignment of registration is jointly and severally liable for the transferor and assignee for the payment of the trip price and for the additional charges arising.

Amendments

Whenever other reasons justify it, the Agency may change the order of the journeys, modify the departure times or replace any of the accommodations or transports provided by others of a similar category and location.

Minimum number of participants and cancellation of the program by the Agency

The travel program will set, on a case-by-case basis, the minimum number of participants. If the minimum number of participants is not reached, the Agency may cancel the trip and inform the client in writing of the cancellation up to 24 hours before the departure date, reimbursing the Client of all amounts paid, the Agency being exonerated from any responsibility for the cancellation.

Withdrawals

If the Client or any of his companions withdraws from the trip up to 48 hours before the start date of the travel program, he/she will lose 50% of the value of the program, which was delivered by the client to the Agency under the condition of a non-refundable deposit. If this withdrawal occurs within 48 hours or less, from the program start time, the total value of the travel program will be forfeited. The Client will also lose the value of additional services that have been ordered by him and that have non-recoverable charges.

Refunds

Once the trip has started, no refund is due for services not used by the Client. Failure to provide services foreseen in the travel program for reasons not attributable to the Agency and if replacement by other equivalents is not possible entitles the Client to the right to be reimbursed for the difference between the price of the services provided and that actually provided.

Price changes

The prices shown in the schedule are based on the costs of services and exchange rates in effect at the date of the schedule, so they may be subject to changes resulting from changes in the cost of transport or fuel, duties, taxes, fees and exchange rate fluctuations.

Whenever there is a change in the price of the trip, the Client will be immediately informed and invited to, within the time limit set, accept the increase verified or cancel his enrollment under the same terms and conditions as those provided for under the heading ‘Impossibility of greeting’.

VAT

All prices indicated on the Agency’s website already reflect Value Added Tax at the current rate.

Insurance

The Customer undertakes to purchase travel insurance. The insurance must be adjusted to the duration of your trip, destination and type of activities. By not subscribing to travel insurance or acquiring inadequate travel insurance, the Client automatically exempts BOXTOURS LDA and all its service provider partners from any and all liability related to the risks and consequent costs that the Client incurs for not having performed the protection that was recommended.

Claims

Complaints can only be considered if they are submitted in writing within a period not exceeding 20 days after the end of the provision of services. They can only be accepted as long as they have been reported to the service providers (hotels, guides, local agents, etc.) during the trip or stay, requiring the respective documents proving the occurrence.

Any conflict arising from this service provision contract will be settled by the Faro District Judicial Court, with express waiver of any other and for all matters not regulated by these Terms and Conditions of Participation, Portuguese Law will apply.

Baggage

The Agency is not responsible, under any circumstances, for the luggage and other assets that the Client and its companions carry with them, regardless of the location or means of transport used. The Client is recommended to take out luggage insurance and its presence in loading and unloading operations. In the event of subtraction, deterioration or destruction of baggage, the Client and his companions must immediately complain, in writing, to the service provider and/or entity in whose custody they were deposited, keeping a copy of the complaint. The Agency’s liability can only be applied upon presentation of proof of claim provided for in the preceding paragraph.

Note

These Terms and Conditions are complemented by the travel program in which the Client and his companions enrol, which constitutes the particular conditions for participation in the trip. They can also be complemented by any other specific conditions sent to the Client upon registration or any others provided that they are duly agreed by the parties.